How do refunds work?

How do refunds work?


  • You must raise a return or dispute case within 48 hours of receiving your order.
  • Refunds are not automatic. The seller reviews your request and, if accepted, issues a refund through Ophellie.
Once processed, refunds are returned to your original payment method
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    • How long do refunds take?

      Once approved by the seller, refunds are processed immediately by Ophellie through Stripe. Your bank may take 3–10 working days to release the funds.