How long do refunds take?
Once approved by the seller, refunds are
processed immediately by Ophellie through Stripe. Your bank may take 3–10
working days to release the funds.
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How do refunds work?
You must raise a return or dispute case within 48 hours of receiving your order. Refunds are not automatic. The seller reviews your request and, if accepted, issues a refund through Ophellie. Once processed, refunds are returned to your original ...
How long will delivery take?
Delivery varies by seller and shipping method. Estimated times are shown on the product page and at checkout.
What should I do if I receive a damaged or incorrect item?
Take clear photos of the item and packaging, then raise a case within 48 hours. This ensures quick resolution and a full refund if eligible.