What should I do if I receive a damaged or incorrect item?

What should I do if I receive a damaged or incorrect item?


Take clear photos of the item and packaging, then raise a case within 48 hours. This ensures quick resolution and a full refund if eligible.


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    • Can I get a refund if I don’t like the item?

      This depends on the seller’s individual policy. Some accept returns for change of mind, others do not. Always check the product page and seller’s store policy before ordering.

    • Who pays for return shipping?

      If the item is faulty, damaged, or not as described, the seller pays for return shipping. If you change your mind, you may need to cover return costs (check the seller’s store policy).

    • How can I track my order?

      If tracking is provided, you’ll see it in your Order Dashboard under "My Purchases." You’ll also receive email updates when your item ships.

    • Do you charge buyers any extra fees?

      No. You only pay the item price + shipping shown at checkout.

    • What happens if my order doesn’t arrive?

      First, contact the seller. If unresolved, raise a case in your account within the time limit. If the seller cannot prove delivery, you’ll receive a full refund.