What happens if my order doesn’t arrive?

What happens if my order doesn’t arrive?


  • First, contact the seller.
  • If unresolved, raise a case in your account within the time limit.
  • If the seller cannot prove delivery, you’ll receive a full refund.

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    • How do I place an order?

      Browse our marketplace and add items you love to your cart. At checkout, enter your delivery address, select a shipping option, and pay securely through Stripe. Once your order is confirmed, you’ll receive an email with your order details.

    • What if I want to cancel my order?

      If the seller hasn’t shipped the item, you can request a cancellation from your Order Dashboard. If approved, your payment will be refunded in full.

    • How can I track my order?

      If tracking is provided, you’ll see it in your Order Dashboard under "My Purchases." You’ll also receive email updates when your item ships.

    • Can I get a refund if I don’t like the item?

      This depends on the seller’s individual policy. Some accept returns for change of mind, others do not. Always check the product page and seller’s store policy before ordering.

    • How do refunds work?

      You must raise a return or dispute case within 48 hours of receiving your order. Refunds are not automatic. The seller reviews your request and, if accepted, issues a refund through Ophellie. Once processed, refunds are returned to your original ...