What if I want to cancel my order?
If the seller hasn’t shipped the item, you can
request a cancellation from your Order Dashboard. If approved, your
payment will be refunded in full.
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How do I place an order?
Browse our marketplace and add items you love to your cart. At checkout, enter your delivery address, select a shipping option, and pay securely through Stripe. Once your order is confirmed, you’ll receive an email with your order details.
What happens if my order doesn’t arrive?
First, contact the seller. If unresolved, raise a case in your account within the time limit. If the seller cannot prove delivery, you’ll receive a full refund.
How can I track my order?
If tracking is provided, you’ll see it in your Order Dashboard under "My Purchases." You’ll also receive email updates when your item ships.
How do refunds work?
You must raise a return or dispute case within 48 hours of receiving your order. Refunds are not automatic. The seller reviews your request and, if accepted, issues a refund through Ophellie. Once processed, refunds are returned to your original ...
How do I create an account on Ophellie?
Click Sign Up at the top right of our website. You can register with your email address or social login. Once verified, you’ll be able to browse, favourite items, and place orders.