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What happens if my order doesn’t arrive?
First, contact the seller. If unresolved, raise a case in your account within the time limit. If the seller cannot prove delivery, you’ll receive a full refund.
How can I track my order?
If tracking is provided, you’ll see it in your Order Dashboard under "My Purchases." You’ll also receive email updates when your item ships.
What if I want to cancel my order?
If the seller hasn’t shipped the item, you can request a cancellation from your Order Dashboard. If approved, your payment will be refunded in full.
How do I create an account on Ophellie?
Click Sign Up at the top right of our website. You can register with your email address or social login. Once verified, you’ll be able to browse, favourite items, and place orders.
How do I create an account on Ophellie?
Click Sign Up at the top right of our website. You can register with your email address or social login. Once verified, you’ll be able to browse, favourite items, and place orders.