Can I get a refund if I don’t like the item?

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• What should I do if I receive a damaged or incorrect item?

  Take clear photos of the item and packaging, then raise a case within 48 hours. This ensures quick resolution and a full refund if eligible.

• What happens if my order doesn’t arrive?

  First, contact the seller. If unresolved, raise a case in your account within the time limit. If the seller cannot prove delivery, you’ll receive a full refund.

• Are Stripe fees refunded too?

  When a refund is approved, you’ll get back the full amount you paid, including the original Stripe processing fee. Sellers may lose part of the Stripe fee — but this will never affect your refund.

• What if I want to cancel my order?

  If the seller hasn’t shipped the item, you can request a cancellation from your Order Dashboard. If approved, your payment will be refunded in full.

• How do refunds work?

  You must raise a return or dispute case within 48 hours of receiving your order. Refunds are not automatic. The seller reviews your request and, if accepted, issues a refund through Ophellie. Once processed, refunds are returned to your original ...