Are Stripe fees refunded too?
When a refund is approved, you’ll get back the full amount
you paid, including the original Stripe processing fee.
Sellers may lose part of the Stripe fee — but this will never
affect your refund.
Related Articles
Do you charge buyers any extra fees?
No. You only pay the item price + shipping shown at checkout.
How long do refunds take?
Once approved by the seller, refunds are processed immediately by Ophellie through Stripe. Your bank may take 3–10 working days to release the funds.
What if I want to cancel my order?
If the seller hasn’t shipped the item, you can request a cancellation from your Order Dashboard. If approved, your payment will be refunded in full.
Are my payments secure?
Yes. All payments go through Stripe Connect, a trusted PCI-compliant processor. Ophellie never stores your card details.
What payment methods do you accept?
We process payments through Stripe, which accepts most major debit/credit cards, Apple Pay, Google Pay, and Klarna (where available).