How long will delivery take?

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• How long do refunds take?

  Once approved by the seller, refunds are processed immediately by Ophellie through Stripe. Your bank may take 3–10 working days to release the funds.

• What should I do if I receive a damaged or incorrect item?

  Take clear photos of the item and packaging, then raise a case within 48 hours. This ensures quick resolution and a full refund if eligible.

• What happens if my order doesn’t arrive?

  First, contact the seller. If unresolved, raise a case in your account within the time limit. If the seller cannot prove delivery, you’ll receive a full refund.

• How do I place an order?

  Browse our marketplace and add items you love to your cart. At checkout, enter your delivery address, select a shipping option, and pay securely through Stripe. Once your order is confirmed, you’ll receive an email with your order details.

• What if I want to cancel my order?

  If the seller hasn’t shipped the item, you can request a cancellation from your Order Dashboard. If approved, your payment will be refunded in full.