For Sellers
User Guide: Understanding Chargebacks and How to Handle Them
A chargeback happens when a buyer asks their bank or credit card company to reverse a payment they made for an order. Unlike a normal refund (which you process directly), a chargeback is handled by the buyer’s bank and can temporarily remove funds ...
Ophellie Seller Guide: Inventory & Stock Management
Effective inventory and stock management is crucial for a successful and trustworthy Ophellie shop. It prevents overselling, reduces cancellations, and ensures a smooth experience for your buyers. 1. Why Accurate Inventory Matters • Prevents ...
User Guide: Inventory & Stock Management
Accurate inventory management is crucial for a smooth selling experience on Ophellie. It ensures customer satisfaction by preventing overselling and keeps your shop running efficiently. 1. Why Accurate Inventory Matters • Customer Satisfaction: Avoid ...
User Guide: How to Navigate the Seller Dashboard (Ophellie Overview)
The Seller Dashboard is your central hub for managing every aspect of your Ophellie shop. Powered by Ophellie, it empowers you to run your store efficiently without needing direct backend WordPress access. This guide will walk you through the key ...
User Guide: Using Product Attributes (Size, Colour, Material)
Attributes are extra details about your products that help buyers filter, compare, and choose the right item. On Ophellie, you can use attributes like size, colour, material, or custom options to make your listings clearer and more searchable. 1. ...
User Guide: Handling Customer Messages via Dashboard
Clear, professional communication helps you build strong relationships with buyers, resolve issues quickly, and increase repeat sales. On Ophellie, you can manage customer messages directly from your Seller Dashboard. 1. Where to Find Customer ...
User Guide: Posting and Managing Orders
When buyers make a purchase, their order appears in your Seller Dashboard. It’s your responsibility as a seller to process, update, and complete the order so buyers know when to expect their items. 1. Where to Find Orders 1. Log into your Seller ...
User Guide: Adding Product Variations (e.g., Multiple Sizes or Colours)
Many handmade and vintage items come in different options — such as sizes, colours, or finishes. Instead of creating multiple separate listings, you can use Product Variations to allow buyers to select the exact version they want from a single ...
User Guide: What You Cannot Sell on Ophellie
Ophellie is a curated marketplace dedicated to handmade, vintage, and unique items. To maintain the quality and authenticity of our platform, certain categories of products are strictly prohibited. This guide details what sellers are not allowed to ...
User Guide: Setting Up Shipping Options (Flat Rate, Free Shipping, Weight-Based)
Shipping is a vital part of the customer experience. On Ophellie, sellers can set up flexible shipping methods that suit their products, location, and buyers’ needs. A clear shipping policy builds buyer trust and reduces disputes. 1. Accessing Your ...
User Guide: Receiving and Managing New Orders on Ophellie
Once your products are live on Ophellie, you’ll start receiving customer orders. Managing these efficiently is key to good reviews, repeat business, and timely payouts. The Seller Dashboard gives you full control over viewing, updating, and ...
User Guide: Posting Your Story (Seller Articles on Ophellie)
1. Why Post Your Story? Build Trust: Customers love knowing the person behind the product. Boost Sales: Sharing stories often inspires buyers to make a purchase. Increase Visibility: Stories may appear in Ophellie’s blog, homepage features, or ...
User Guide: Processing Cancellations and Refund Requests
On Ophellie, sellers are expected to handle cancellations and refund requests promptly and fairly. This builds trust and helps maintain a professional reputation. 1. Types of Cancellations and Refunds • Buyer-Initiated Cancellation (before shipping): ...
User Guide: How and When Sellers Get Paid (Stripe Connect / Payouts)
Ophellie partners with Stripe Connect (and PayPal, if enabled) to provide safe, fast, and reliable payouts to sellers worldwide. Once you start making sales, your earnings are automatically transferred to your bank account after commissions and fees ...
User Guide: How to Reinstate Your Seller Account on Ophellie
This guide explains why accounts may be suspended and the steps to get reinstated. 1. Common Reasons for Account Suspension Your account may be temporarily disabled if: • Unpaid Fees: Commission or outstanding charges not settled. • Policy ...
User Guide: How to Price Your Products Competitively
Pricing is one of the most important decisions for sellers. Set prices too high, and buyers may look elsewhere. Set them too low, and you risk undervaluing your work and cutting into profits. This guide explains how to find the right balance so your ...
User Guide: Creating a Coupon for Your Store
Coupons are a powerful way to attract new buyers, reward loyal customers, and boost sales during promotions. Ophellie allows sellers to create and manage their own coupons directly from the Seller Dashboard. 1. Accessing the Coupon Section Log into ...
Guide to Commission Deductions on Ophellie
When you make a sale on Ophellie, a commission fee is automatically deducted before your payout. This ensures transparency, covers marketplace operations, and supports secure payment processing. Here’s everything you need to know about how commission ...
Ophellie Seller Guide: Updating Your Store Logo & Banner
Ophellie Seller Guide: Updating Your Store Logo & Banner Your store's visual identity—its logo and banner—is crucial for making a strong first impression. If you've updated your store name or are looking to refresh your shop's appearance, changing ...
How can I close my account?
You can request account closure by contacting Ophellie Support . Any open orders or refund cases must be resolved before closure.