Can I contact the seller directly?

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• What happens if my order doesn’t arrive?

  First, contact the seller. If unresolved, raise a case in your account within the time limit. If the seller cannot prove delivery, you’ll receive a full refund.

• Who am I buying from?

  Ophellie is a marketplace. You’re purchasing directly from independent sellers, each responsible for their products, shipping, and returns in line with our policies.

• Who pays for return shipping?

  If the item is faulty, damaged, or not as described, the seller pays for return shipping. If you change your mind, you may need to cover return costs (check the seller’s store policy).

• Can I get a refund if I don’t like the item?

  This depends on the seller’s individual policy. Some accept returns for change of mind, others do not. Always check the product page and seller’s store policy before ordering.

• How long will delivery take?

  Delivery varies by seller and shipping method. Estimated times are shown on the product page and at checkout.